Our solutions put customer queries in context for faster, more satisfying interactions.
Imagine if you could…
- Make life easier for your customers
- Reduce call centre operating costs
- Increase customer satisfaction and improve brand perception
- Provide a consistent, quality customer experience 24/7
- Minimise internal technical needs by opting for hosted solutions
Fully accredited and highly recommended
Customer assurance comes with knowing that all SmartSpeak IVR systems exceed security requirements and are developed using best-of-breed systems. We are Payment Card Industry Data Security Standard (PCI DSS) compliant.
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along with various other industry leading technologies, depending on specific client needs.
Transform your business
Our expert team designs, hosts and manages Speech Technology solutions for leading brands and household name service providers across Australia. SmartSpeak solutions combine advanced Natural Language Processing and supporting technologies (such as AI and Voice Biometrics) with business integration. This is no ordinary IVR. When your customers wish to pay a bill, report a fault, track an item, learn opening hours or resolve other queries specific to your business, they can do so easily with SmartSpeak – without ever having to speak with a customer service representative. Our Speech Technology solutions integrate with our clients’ existing systems and data to provide seamless managed experiences where we anticipate your clients’ needs and satisfy them efficiently.