About Us

Introducing SmartSpeak, a collective of telco and IT specialists who specialise in providing first-class speech technology solutions.

We make life easier for your customers and reduce call centre operating costs with tailored IVR systems that use advanced contextual technology.

When businesses want to provide first-class customer experiences, SmartSpeak creates advanced Speech Technology solutions. In the first instance, we work with our clients to understand their business. This is how we make customer interactions ultra-intuitive.

Our experienced team creates and manages solutions for a variety of leading brands and household name service providers in Australia. SmartSpeak’s original solutions handle millions of customer interactions per year.

Intuitive Experiences

A focused approach

At SmartSpeak, we focus on what we’re good at. Speech technology. We know what works and what doesn’t. We know what technology is mature enough to implement now and what is on the horizon.

A great speech solution should be like human language: regularly changing, evolving and adapting to the needs of its users. We aim to combine your customer data with the latest in Speech Technology and your existing systems to provide seamless, intuitive experiences.

We are SmartSpeak

Founded in Brisbane in 2005, SmartSpeak is a collective of telco and IT specialists who specialise in providing tailored solutions to automate high-volume customer interactions with exceptional customer experiences.

Australian owned & operated

Customer base predominantly medium-to-large enterprise, government & telco

10 million + customer interactions a year

Quality assured

Customer assurance comes with knowing that all SmartSpeak IVR systems exceed security requirements, are fully accredited and developed using best-of-breed systems. We are Payment Card Industry Data Security Standard (PCI DSS) compliant.

Secure payment

First-class technologies

We use the following technology services along with various other industry leading technologies depending on specific client needs.